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Frequently asked questions

Who can access the hub?

The hub is available to paraplanners and advisers with an active subscription. Choose from free, lite, full and team+ plans to unlock the tools you need.

What tools are included?

Access calculators, flowcharts, templates, and files designed for paraplanning and advisory workflows. New resources are added regularly.

How do I request a new tool?

Submit requests directly through the hub’s request feature. Our team reviews all suggestions and priorities based on user demand.

How do I manage my subscription?

Update your plan, billing details, or team members in the user settings section. All changes take effect immediately.

Is my data secure?

We use industry-standard encryption and secure authentication to protect your information. Only you and authorised team members can access your data.

How do I get support?

Contact our support team via the help section in your user dashboard. We aim to respond to all inquiries within one business day.